FAQ

The room rates displayed on the website is a default setting. It does not reflect tax and service fees.

You can see the room rates with tax and services fees by selecting “Total Price per night” under Price Display in the currency tab at the top of the screen. Depending on the selected settings under the Currency tab, displayed room rates will note if the price listed does or does not include tax and service fees.

You can view the total room rates for a stay by continuing with the booking process.

This charge includes an estimated amount, to recover the amount we pay to the hotel in connection with your reservation for taxes owned by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and(or) similar taxes that may incur.

In certain locations, the tax may include service fees imposed by the government or other fees not paid directly to the tax authorities but needed by hotel to collect as a requirement by the law.The amount paid to the hotel, in connection with the reservation for taxes, may vary from the estimated amount and include in the charge to you.

The balance of this charge for Taxes and Fees is retained as a part of compensation of our services and covering of the costs of your room reservation, including(for instance) customer service costs.The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount paid for the hotel and location of the hotel you will be staying in, and may include profit that we retain.

Except as described, we are not the vendor collecting and remitting taxes to the applicable tax authorities.Our hotel suppliers include all applicable taxes in the amount billed to us and this amount are paid directly to them.We are not in co - vendor relationship with the suppliers with whom we reserve our customers’ travel arrangements.Taxability and appropriate tax rate and the type of tax varies greatly depending on the location.For transactions involving hotels located within certain jurisdiction, the charges to your credit card for Taxes and Fees may include a payment of tax that we are required to collect and remit to the jurisdiction for tax owed amount we retain as compensation for our services.

Different rates for the same room displayed on the website due to the different promotions offered by the hotel at any given time.

Bookings under promotion categories have strict cancellation policy which often resulted in full period charge.

Please read all terms and conditions carefully before reserving the room.

All promotional rates displayed online are discounted rates. Information about the specific promotion are displayed on the reservation form too. For more details, please continue with the reservation process.

These are indication of a special promotion for a particular hotel, room type or period of stay.Bookings under these categories have strict cancellation policy which often resulted in full period charge.

Please read all terms and conditions carefully before reserving the room.

Room rates displayed online are usually per room basis instead of per guest. It is important for you to indicate the correct number of staying guest(s) per room as the rates vary based on occupancy. For example, some hotels limit the number of staying guest(s) in one room.

The number of guests indicated on the reservation must be accurate, to avoid additional charges at the point of check-in at the hotel.

Of course, you may. Most hotels allow children to stay in the room with their parents or guardians either with or without an extra bed.

The normal hotel policy does not charge for children ages 12 and below while some hotels limit the number of occupancy of a room to two adults and one child.In most cases, an added bed is required for additional children. Only few hotels have existing beds for a second child.

Usually hotels will provide breakfast when there is a charge for an extra bedding.However, this depends on the property’s policies, guidelines and procedures.

For some hotels, a baby cot may be complimentary for children under the age of 12 years and below.

No, you are not able to. You can only book for available rooms and (or) hotels after entering the travel requirements.

Yes, you may so long the room are available on the website at the time of reservation.

However, we do not encourage last minute reservation in case the hotels are experiencing high occupancy or fully occupied at the point of check in.

In most cases, guest relations team in the hotel will be assisting you with alternative arrangements.

Please note that bookings made under “Hot Deal”; “Non - refundable”; “Special Promotion” etc categories have strict cancelation policies that often results in full period charge.

Please seek advice from the hotel for alternative solutions.

Of course, you can. Our prices and the rates the hotel offers differs. You get to enjoy attractive room rates that are up to 30% lower than direct bookings.

It is a requirement by the hotel to get to your preferred hotel, and they are unlikely to remove the fee. However, you can choose not to use it and may wish to liaise with the hotel directly upon arrival at the property.

No further discounts or rates will be extended to guests belonging to this group. For airline employees, hoteliers and government officials, please consult your agencies and employers.

No. All room rates displayed in this website are final. For membership rates, please contact the hotel directly.

You can sort the search results based on price, star rating or special deals. You can filter out by price range, preferred star rating, or accommodation type to find rooms that suits your budget needs too.

Room rates and availability are subject to changes from time to time. We are not able to provide a quoted rate due to this variation. Rest assured that you get the latest rates and availability at the point of searching for the rooms on the website.

It depends on your search criteria. If a hotel is displayed according to your search criteria, you will see the type of rooms available.

The number of available rooms depends on your period of stay, dates and destination entered in the search requirements.

If you are booking more rooms than what are available on the website, you will have to split into different room types or search for other hotels.

Please take note that we are not able to confirm the availability of the rooms(and additional rooms in extra booking), as they may be taken up any time by other guests.

Most hotels allow children to stay in the room with their parents or guardians either with or without an extra bed.

The normal hotel policy does not charge for children ages 12 and below while some hotels limit the number of occupancy of a room to two adults and one child.In most cases, an added bed is required for additional children. Only few hotels have existing beds for a second child.

Usually hotels will provide breakfast when there is a charge for an extra bedding.However, this depends on the property’s policies, guidelines and procedures.

For some hotels, a baby cot may be complimentary for children under the age of 12 years and below.

For stays longer than 30 days, you will have to make two separate reservation.

For example, a 35-night stay will split to two reservations, where the first reservation is 30 nights and the other at 5 nights.

One reservation allows only up to 9 rooms per stay. If reservation with more than nine rooms, it will be considered as group booking. Please contact us for assistance or you will have to split them into multiple reservations.

Do bear in mind that this is subject to confirmation by the hotel which may result in modification or cancellation and the booking terms at the discretion of the hotel. Kindly take note that the rooms are subject to availability and price at the time of reservation. Some properties may have different policies and conditions for reserving rooms more than a certain number.You may wish to liaise with the hotel directly.

If the rooms are no longer available, please choose one of these options:

  • Return to the preferred hotel and change the search criteria
  • Search for more available hotels in your preferred destination.

The cancellation policy and booking terms are available at the bottom of the check out page of the booking form. You may find them in the “Benefits” under “Room Type Description” and confirmation email sent to you if a booking is made.

Note:
Details and conditions in the cancellation policy differs for each booking and is dependent on the hotel, period of stay, room type etc.We strongly advise you to read them carefully before booking.

Hotel rates are controlled prices as per industry policy and practice. Hotel partners have the rights to revise the rates and promotions depending on several factors such as: Market conditions, demands, room availability, changes in their business strategies etc. These are some of the factors the rates fluctuate.

Star ratings are usually released by the hotel properties, accordingly with the regulatory oversight for their own markets. We do not assign any ratings and are not liable for their accuracy.

Your confirmation voucher serves as a receipt. You will receive your confirmation voucher upon successful booking of a hotel.

Banks take about 30 business days to process and reverse the amount into customers’ credit card issuing banks, from the submission date.

Please take note that some banks may take up to 30 business days, or until the next billing cycle.

The amount will be reversed back to your credit card issuing company in your local currency. We’d suggest you checking with the credit card issuing bank on the status and how the reversal will reflect in the bank statement.

Yes, you may do so only at the consent from the owner of the credit card. Do note that we may contact you for security purposes for bookings using another person’s credit card.

If there is a room that is available and you have submitted your credit card details and agreed to the booking conditions on the reservation form, this confirms your reservation and you will receive a confirmation email automatically.

The hotel voucher will be issued after verifying and charging the amount to the credit card.

Upon checking in at the hotel, please present the hotel voucher and the credit card, together with your passport.

Hotels reserves the rights to request for an authorisation hold or charge your credit card when you check in to the hotel. Timing and among charged varies with the hotels’ policies and conditions of your booking. This is an industry requirement that is administrated by the property.

We are not liable nor be able to assist you with the release of the authorisation hold between the hotel and your credit card issuing bank.

If there are any changes to the name of the main guest staying in the hotel, please contact us at least 3 working days. Some hotels do not allow modifications, which means you have to cancel and remake a new booking. Do note that the hotel reserves the rights to refuse check in if the guest(s) names do not match with the reservation, unless stated otherwise.

For last minute notice, you may wish to cancel the booking. Do note that the cancellation policy applies.

If no one turns up to check in to the hotel without contacting us prior, the reservation will be considered at utilised. You will have to bear the 100% of the cost of bookings, no refunds will be entertained.

There is no need to contact the card issuing bank unless you are booking from a different country or using a card outside your home country. It is recommended to consult them to prevent any inconveniences or miscommunication.

Hotels usually will request for an authorisation hold on a valid credit card in case of any incidentals. This is in accordance to the hotel policy and industry standards.

They should not charge the card, unless specified otherwise or advised by the hotel. For instance, usage of mini bar and (or) room services.

If it is none of the above, please email to call@changirecommends.com.sg for us to raise a ticket to investigate further.

Only credit cards payment via our online portal are available and accepted.

Only credit card payment on Changi Recommends website are available and accepted. No cash transaction will be made available.

In the course with processing your booking, the charge to the credit card consist a fee for Taxes & Fees. This includes an estimated amount payable to the hotel in connection with your reservation for taxes owned by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and (or) other similar taxes.

In certain locations/destinations, the tax amount may include taxes imposed by the local government such as service fees or other fees not paid directly to the taxing authorities but required by the law to be collected from the hotel.

The remaining of the charge for Taxes & Services is a fee we keep will be part of the compensation for our services and covering the costs of your reservation, including, customer service fee. The charge varies on several factors including and not limiting to, the amount payable to the hotel and location of the hotel you have reserved and may include our revenue. Except as described, we are not a vendor collecting ad remitting taxes to the applicable taxing authorities. Our suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not in any way, a co-vendor associated with the vendor.

Taxability and the appropriate tax rate and the type of applicable tax vary by location. For transactions involving hotels located within certain jurisdictions, the charge to the credit card may include payment of tax required to collect and remit to the jurisdiction for tax owed on amounts we keep as revenue.

You will receive a booking voucher in a confirmation email shortly after you made a booking. If you do not receive it, please check your spam/junk mail. It might be in there. You can also check the booking status via “Manage my Booking” on the website.

You can check the reservation status via “Manage my Booking” on the website.

You will receive a booking voucher in a confirmation email shortly after you made a booking. If you do not receive it, please check your spam/junk mail. It might be in there. You can also check the booking status via “Manage my Booking” on the website.

Bookings are usually confirmed automatically. If the hotel (property) has no records of your booking, please contact us for assistance immediately. Our contact details can be found on the booking voucher.

Yes, you will have to let us know as soon as possible, at least 3 working days before checking into the property.

The property reserves the rights to refuse check in if the guest name is different from the reservation, unless stated otherwise.

The property would need the booking voucher and a valid credit card to process your check in. You may have trouble checking in if you do not present these documents.

We recommend printing out the booking voucher as certain properties will request for the printed copy as part of their check in procedures.We will not liable if the property refuse check -in without the printed booking voucher.

The booking voucher you received in the confirmation email serves as an official document. If the embassy does not recognise this document as proof for your visa application, please contact the property directly, to request for property letter.

Sure, you can access to “Manage my Booking”, to resend the booking voucher online.

You will receive a booking voucher in a confirmation email shortly after you made a booking. If you do not receive it, please check your spam/junk mail. It might be in there. You can also check the booking status via “Manage my Booking” on the website.

If you still do not receive the confirmation email after 12 hours, please contact us for assistance.

The property will request for the following:

  • Booking voucher – printed copy is preferred as some property may need hard copies
  • The same credit card used for booking the property.
  • Passport or a valid photo ID.

We recommend printing out the booking voucher as certain properties will request for the printed copy as part of their check in procedures. We will not liable if the property refuse check-in without the printed booking voucher.

A booking voucher is a document showing a confirmed booking with us. It is sent to you as a pdf attachment in the confirmation email, which you will receive after making a hotel reservation. Please present this voucher at the point of checking into the property.

If you do not receive confirmation email, please check your spam/junk mail. It might be in there. You can also check the booking status via “Manage my Booking” on the website.

Please contact us as soon as possible to avoid any trouble upon check in. At the same time, it is best to contact the credit card issuing bank for their assistance regarding the credit card validity.

Yes, you can. Most properties let children to stay with their parents or guardian with or without extra bed.

Normally, properties do not charge for children ages 12 years and below. Some properties limit the occupancy to two adults and one child. Only a few properties have existing bedding for additional children, so an extra bed may include additional costs.

This is dependent on each property’s policies and procedures.

In cases where extra bed is available for the selected room, the price will reflect in the Room type column on the Hotel page and the Room information section of the booking form.

If you need an extra bed, you may indicate in Hotel Request under the Booking Form. Please note that this is subject to availability.

If the room rate includes breakfast, it will reflect as “Bed and breakfast” at “Room choices” under “Benefits” on the webpage. If it does not reflect, it means that the hotel or price does not includes breakfast.

Availability of breakfast service is at the discretion of the hotel. You may want to contact the property to inquire on the availability upon check in.

Yes, you can. There is usually an extra charge to this request. If the breakfast is not included during the booking process, please contact the property directly. The property reserves the rights to determine the availability of the breakfast. We suggest you inquiring with the hotel during check in.

You can make a special request under “Hotel Request” on the booking information page, where you must complete the guest details for reservation.

The request will be sent to the hotel directly. Kindly take note that all special requests are subject to hotel’s availability, where we will not be liable in event if the requests are not met.

If the hotel is able to fulfil your request, it will be confirmed upon arrival and check-in at the property.

If you have other requests, please contact us at call@changirecommends.com.sg.

There are a wide range of room types available for you to choose and some of them offer suites or rooms with kitchenette.

If you prefer a suite or room with kitchenette, please select a property and available room type with the required amenities by filtering your options on the left side of the page. You can review the amenities offered by the hotels in the room details.

Most hotels offer luggage storage service before check-in and (or) after check-out with or without a cost. We recommend you inquire with the hotel’s guest relations at the point for arrival for more information.

While you search for your preferred hotels and rooms, you can choose “Pets Allowed” under “Amenities” on the left side of the page. Hotels usually will provide this information under “Facilities” section on the hotel page displayed online.

Some hotels allow the use of these facilities as complimentary for their guests while some may charge a fee. This is subject to the individual hotel policies and guidelines.

Please reach out to the hotel directly for more details.

The extra bed is compulsory for adults. If the third person is under the age of 12 years, you will have the choice to select an extra bed in the booking form after selecting the age of the child. Please note that this is subject to availability.

Room details will be displayed when you click “More details” under the room type selected.

If you do not need the extra bed, you can put in as a request under “Hotel Requests”.

On the hotel information page, after you have input all search criteria, the page will load up all the room types that are available. If a certain room type is not available for your preferred dates, it will not be reflected on the page.

Facilities and amenities in a hotel is usually reflected on the hotel page, under “Facilities”. You can select the type of preferred amenities at the filter row, which is on the left side of the page.

Facilities and amenities in a hotel is usually reflected on the hotel page, under “Facilities”. You can select the “Car Park” at the filter row, which is on the left side of the page.

For rates with “Bed and breakfast”, it is usually not made available for children sharing a room without an extra bed. In this case, the hotel will charge for the child’s breakfast directly, unless there is a request for an extra bed, where breakfast is usually included in the extra bed rate.

In most cases, hotels allow children to stay with their parents either with or without an extra bed. The hotel policy usually does not charge a rate for children under the age of 12 years. Some hotels restrict the number of occupants in a room to 2 adults and 1 children.

Some hotels will have existing bedding for additional children, where an additional bed is required. Usually the hotels will include breakfast when there is a charge for an extra bed.

Do note that this is very much dependent on individual hotel’s policies and procedure. Please check with them regarding this.

You can find out the hotel’s offerings from the property on the website under hotel features, description and useful information.

Semi bed is smaller size than a standard single bed. Most hotels in Japan have this bed type and is suitable for single occupancy.

Semi room type is mostly provided by hotels in Japan. This is smaller than the standard rooms and is suitable for single occupancy.

Semi-bed is suitable for single occupancy and this is usually smaller than the standard single bed. Most hotels in Japan uses this bed type.

Triple room is suitable to accommodate three adults where the bedding arrangements would be either one double bed and one single bed or three single beds.

Check in time for most hotels is from 1400 hours, at their local time, while check-out time is normally before 1200 hours. However, the time varies as some hotels may have a different check-in and check-out time.

Early check-in and late check-out depends on the room’s availability and the discretion of the hotel. We do not guarantee the availability and if it is free of charge. Please consult the hotel for more information.

Unfortunately, we do not have any information on this. The breakfast serves depend on the individual hotel. Please consult the hotel at the point of checking in on the first day of your stay.

The room type and room you have booked for is usually guaranteed but not the bed type. For instance, a superior room can have one double bed (King or Queen size) or two single beds.

You can put up a request for your preferred bed type, however, this depends on availability upon arrival (check-in). You may wish to find out from the hotel during your check in.

These are reflected in the hotel information page on our website. It is also indicated on the booking voucher, which you will receive it in the confirmation email after you’ve made a reservation.

Room details are displayed on the hotel page, when you click on “More details” below the Photo of your preferred room type.

Room types and bedding vary for hotels. In most cases, hotels categorise the rooms by Standard, Superior, Club and Suite.

Differences in these categories would be size of the room and amenities. More information is available by clicking “More details” below the photo of your preferred room type.

The cancellation policy can be found under “Benefits” in the “Room choices” section when you search for hotel. It can also be found in the confirmation email that is sent to you after you make payment.

The details and the conditions of the booking policy differs for each reservation depending on the property, period of stay, room type, promotion etc.

The cancellation policy and booking conditions can be found in the booking form as well as in the confirmation email sent to you.

From the submission of refund request to the reversal to your credit card issuing bank, it generally takes up to 30 days to process the funds back into your account.

It is important to take note that some banks may take a longer time or until the next billing cycle, depending on their banking policies.

The credit card issuing company will convert the funds to your local currency.

How the reservation is processed will determine what shows on your billing statement.

For cancellation, please provide the booking ID for our assistance. You can reach us at call@changirecommends.com.sg.

The booking ID can be found in your confirmation email.

Cancellation policy dates are based on the start of the day (local time in the destination), not check in time.

This is dependent on the property’s cancellation policy. A full period charge usually applies for reservations that are made on promotion or due to peak season. The policy differs from reservation to reservation.

Please check the booking conditions before submitting the reservation. It is found underneath the room type and on the booking form.

You can add in special request(s) on “Hotel Request” in the Booking Information page. Bear in mind that all requests are subject to the availability of the property at the point of check-in. Changi Recommends does not guarantee and liable for any unfulfilled or unsatisfactory requests. Your requests will only be confirmed at the point of arrival.

If you would like to send in more special requests, please contact us at call@changirecommends.com.sg.

All requests are subject to the availability of the property at the point of check-in. Changi Recommends does not guarantee and liable for any unfulfilled or unsatisfactory requests.

We will send your request to your preferred hotel upon receipt. Please follow up with the hotel at the upon arrival at the point of check in.

Sure, you can. Do note that early check in or late check out is subject to the room availability and the hotel’s policy. Additional charges may incur, at the discretion of the hotel. Changi Recommends do not guarantee the confirmation of the request. Please check with the hotel at the point of check-in.

Sure, you can. All requests are subject to the availability of the property at the point of check-in. Changi Recommends does not guarantee and liable for any unfulfilled or unsatisfactory requests.

Please follow up with the hotel at the upon arrival at the point of check in.

Please contact us at call@changirecommends.com.sg for any changes to the reservation dates, at least 3 working days before arriving at the hotel.

Do note that for any modifications to the reservation, it will be considered as cancellation, where the amount will be refund back to you, subject to the cancellation policy and booking conditions. A new reservation will be made with the updated details. Any modifications will subject to the hotel’s availability and prices will adjust accordingly.

Changes in the reservation may result in changes in the book rates. We are unable to process the request unless the rate change is charges. If the room rate is lesser than the original amount paid, a refund ticket will be issued. This is subject to the cancellation policy and hotel’s booking condition.

Please make a new reservation for the period you wish to stay in the property. In most cases, the property automatically arranges to extend your stay in the same room, there is no need to change the room for extended days. You may wish to consult the property at the point of check in.

If your reservation was made during promotion period and you wish to extend your stay, the rates will be at the hotel’s discretion.

Please cancel your existing booking and make a new one.

Do note that for any modifications to the reservation, it will be considered as cancellation, where the amount will be refund back to you, subject to the cancellation policy and booking conditions.

Modification request is not available this moment. You will have to cancel the existing reservation and make a new one.

Do note that for any modifications to the reservation, it will be considered as cancellation, where the amount will be refund back to you, subject to the cancellation policy and booking conditions.

Please make a new reservation for the period you wish to stay in the property. In most cases, the property automatically arranges to extend your stay in the same room, there is no need to change the room for extended days. You may wish to consult the property at the point of check in.

If your reservation was made during promotion period and you wish to extend your stay, the rates will be at the hotel’s discretion.

You will have to create a new booking for additional rooms. Please ensure that the names are the actual names of the guests checking in to the property. A duplicate reservation may happen when the name of the main guest, email address and dates of stay either matches or overlaps.

Please cancel the existing reservation and make a new one if you wish to stay in a different hotel. Any new reservation depends on the availability of the hotel. Do bear in mind that any cancellation is subject to the property’s cancellation policy.

To avoid the system from blocking your reservation as a duplicate reservation, please cancel the existing one first.

You will receive the hotel voucher in confirmation email within 30 minutes after making a reservation. If this is not in your inbox, try searching for it in your junk mail or spam filters, in case the confirmation email went in there.

You can check your booking status by going to “Manage my Booking” on the website.

Payment reflected in the credit card statement will be in your local currency, charged by the credit card issuing bank. The amount of difference will be a fee that the bank imposed on the transaction.

Changi Recommends do not hold any credit card information and details. For any concerns relating to credit/debit card payment, please consult your credit card issuing bank directly.

Terms and conditions to the cancellation policy differs for each reservation, depending on the hotel, period of stay, room type, promotion etc.

You can find the conditions under “Benefits” when you search for the room rates. Simply click in “Cancellation Policy Applies” to find out the terms. It is also available in the confirmation email, which you will get after making a booking.

Should you wish to cancel any reservation, please contact call@changirecommends.com.sg.

If you have selected room types that include breakfast, the meal will be available and served in the hotel as indicated. If there is no mention of breakfast, the hotel will not include the meal with the selected room at this rate.

Availability of breakfast is at the hotel’s discretion. For more information and feedback on the breakfast served, please consult the hotel at the point of check-in and check-out.

Changing your reservation may incur a charge. Please review your booking details, ensuring that all information, including the preferred hotel and room type are correct at the point of booking.

If you wish to make any changes to the reservation, please cancel the existing reservation first before creating a new one.

The hotel reservation cannot be submitted to the property if you experience issues with your credit card. Please contact your credit card issuing bank immediately to resolve the issue, else please use an alternative credit card to reserve for your room.

Each room type will indicate the number of recommended occupants to stay in a room. Most rooms tend to allow guests to add an extra bed through the booking form, or upon request at the point of checking in.

A fee may be charge for the extra bed, which will be reflected before you book online with us. To prevent unnecessary charges, please check to ensure you have booked for the right room type.

We suggest you understand the booking conditions indicated on the hotel information page for better understanding too.

In relation to facilitate your hotel reservation (transaction), the charge to your credit card includes Taxes and Services. This is an estimated amount to recover the amount we pay to the hotel in relation with your reservation for taxes owed by the hotel including, without limits, sales and used tax, occupancy tax, room tax, value added tax and or other similar taxes.

In certain destinations or regions, the tax amount may include government-imposed service fees or other fees not paid directly to the taxing authorities but a requirement by law to be collected by the hotel. The amount paid to the hotel in relation with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The remaining amount of the Taxes and Fees is a fee we keep as part of the compensation for our services and to cover the cost of your reservation, such as customer service costs.

The charge for Taxes and Fees varies depends on several factors such as, without limitation, the amount paid to the hotel and location of the hotel where you may be staying at and profits we may retain.

Except as described below, Changi Recommends is not the vendor collecting and remitting taxes to the applicable taxing authorities. Our suppliers, the vendors, include all the taxes that applies, in the amount billed to us and we pay these amounts to the vendors directly. We are not a co-vendor associated with the vendor with whom we reserve our customers’ travel arrangements.

Taxability and the appropriate tax rate and the type of applicable tax vary greatly by location. For any transactions involving hotels within certain areas, the charge to the credit card for Taxes and Fees may include a payment of tax we need to collect and remit to the jurisdiction for tax owed on the amounts we keep as compensation for our services.